Privacy Policy
This policy explains what personal information City Property Services collects, why we collect it, how we use and protect it, and the choices you have. Last updated 3 September 2026.
Who we are
City Property Services is a real estate consultancy based in Ahmedabad, Gujarat, India. We help people and businesses buy, sell, rent, lease and invest in residential, commercial, industrial and land assets. In this policy, "we", "us" and "our" mean City Property Services.
703 & 704 Zion Prime, Near Copper Stone, Thaltej Shilaj Road, Ahmedabad, Gujarat 380059
Email: [email protected]
Phone: +91 98249 00778
RERA registration: AG/GJ/AHMEDABAD/AHMADABADCITY/AUDA/AA00003/220329R2
What this policy covers
This policy applies to personal information we collect through our website at https://cityprop.co.in, through enquiry forms on our website, through lead forms you submit on Meta platforms (Facebook and Instagram) and on LinkedIn, and through phone, WhatsApp and email conversations with our team.
Information we collect
Information you give us. When you submit an enquiry, we typically collect:
- Your name
- Your phone number and WhatsApp number
- Your email address
- Your city or preferred locality
- Your requirement, such as property type, budget, size and timeline
- Any message or details you choose to share with us
Information from advertising platforms. If you respond to one of our advertisements on Facebook, Instagram or LinkedIn and submit an instant lead form on that platform, the platform passes the details you submitted in that form to us. We receive only the fields shown in the form at the time you submitted it. We do not receive your password, your friends or connections list, or any part of your profile you did not choose to share.
Information collected automatically. When you visit our website we may collect standard technical information such as your browser and device type, approximate location derived from your IP address, the pages you viewed, and how you arrived at the site. This is collected through cookies and similar technologies.
How we use your information
- To respond to your enquiry and contact you about it
- To understand your requirement and share suitable property options
- To arrange site visits, viewings and meetings
- To provide advisory, transaction and documentation support
- To send you relevant property updates and offers, where you have agreed to receive them
- To improve our website, our services and our advertising
- To keep records and to comply with legal and regulatory obligations
We contact enquirers by phone, WhatsApp, SMS and email. You can ask us to stop at any time and we will honour that request.
Our basis for processing
We process your personal information with your consent, given when you submit an enquiry or a lead form, and where processing is necessary to provide the service you asked for or to meet a legal obligation. Where Indian law applies, we handle personal data in line with the Digital Personal Data Protection Act, 2023 and the rules made under it. You may withdraw your consent at any time using the contact details in this policy.
How we share information
We do not sell your personal information. We share it only as described below:
- Developers, owners, sellers and landlords, where sharing your name and contact details is necessary to progress the specific enquiry you made with us, for example to register you for a site visit or to make an offer on your behalf
- Service providers who help us run our business, such as website hosting, form and email delivery, analytics and customer records providers. They may process your information only on our instructions
- Professional advisers such as lawyers and accountants where required
- Authorities where we are required to disclose information by law, court order or a valid regulatory request
Advertising on Meta and LinkedIn
We advertise on Facebook and Instagram, which are operated by Meta, and on LinkedIn. When you submit a lead form on those platforms, the platform collects your details under its own privacy policy and then shares them with us. Once we receive them, this policy governs how we use them. We may also use these platforms' advertising tools to show ads to people who have visited our website or who resemble our existing audience. We do not receive information that identifies you personally from those advertising tools beyond what you submit to us directly.
You can review the platforms' own policies and controls at Meta Privacy Policy and LinkedIn Privacy Policy.
Cookies and analytics
Our website uses Google Analytics to understand how visitors use the site, for example which pages are viewed and how people found us. This helps us improve the site. Analytics data is collected in aggregate and we do not use it to identify you personally. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using the Google Analytics opt out browser add on. Blocking cookies may affect how parts of the site work.
How long we keep your information
We keep enquiry information for as long as needed to serve your requirement and to maintain our business records, and for as long as required by applicable law. Property transactions can take time and buyers often return later, so we may retain your details for a reasonable period after your last contact with us. You can ask us to delete your information sooner.
Your rights and choices
Subject to applicable law, you may ask us to:
- Confirm what personal information we hold about you and give you a copy
- Correct information that is inaccurate, incomplete or out of date
- Delete your personal information where we no longer need it
- Stop sending you marketing messages, calls or WhatsApp updates
- Withdraw a consent you previously gave us
To make any of these requests, email us at [email protected] or call +91 98249 00778. We may need to verify your identity before we act. We aim to respond within a reasonable time and in any case within the period required by law.
Security
We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access or disclosure. Our website is served over an encrypted HTTPS connection. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to limit access to the people who need it.
Children
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, contact us and we will delete it.
Links to other websites
Our website and our advertisements may link to third party websites, including developer and project websites. We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before sharing your information with them.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in the law. The date at the top of this page shows when it was last updated. Please review it periodically.
Contact and grievances
If you have a question, a request or a complaint about how we handle your personal information, please contact us. We take concerns seriously and will work with you to resolve them.
City Property Services
703 & 704 Zion Prime, Near Copper Stone, Thaltej Shilaj Road, Ahmedabad, Gujarat 380059
Email: [email protected]
Phone: +91 98249 00778